Who Personnel Are Often Reflects Who You Are
When it comes to telling your story, one of the most overlooked – or under-appreciated – opportunities is the classic personnel announcement.
Many times, personnel announcements end up falling into the “we’ll get around to it” category of priorities. After all, healthcare organizations often expend a great deal of time and energy (as well as expense) in attracting and landing top-flight professional staff to help them move forward.
Why not take the opportunity to tell the world (or at least your key clients and industry colleagues) about the exciting new developments taking place and the new people that are joining your healthcare organization?
Points of Distinction
What is the story you’re looking to tell? Is it solely about a new hire, or is there something more to say that can help brandish the image of your organization and distinguish it from your competition? At the very least, that’s a point you should consider whenever such opportunities arise.
Recently, SPRYTE reunited for a special project with a client that we’ve worked with off and on for the past 20 or so years. The opportunity brought back a lot of warm memories about past campaigns and projects, so we were thrilled to get the call to help Home Care Associates (HCA), a prominent Philadelphia based agency providing in-home respite and senior care to clients throughout the city and region. One of the things that makes HCA unique is that it is a women-owned business and worker-owned cooperative that has received national recognition as a welfare to workforce model. (In fact, more than 60 percent of HCA’s employees formerly received public assistance.) In addition, it is certified as a socially-conscious B Corp.
Back to the Future
The new project involved the announcement of a new CEO. The retiring CEO was well-known throughout the Philadelphia region as community-involved, politically-connected and every effective leader. HCA wanted to make sure they were hiring the right person. So a national search was conducted.
After several months of searching, it became apparent that the best candidate for the job had been there all along.
Tatia Cooper had begun at HCA in 1994 as a job coach. She’d held numerous positions at HCA in a steady rise up the organization’s ladder and was considered for the CEO role even as the national search began.
The Company You Keep
HCA leaders readily understood the message that Ms. Cooper’s appointment would send. Even after a national search, the qualified and capable candidate turned out to be an individual who had steadily worked her way through the organization, learning the various aspects of the company and earning her promotion to the top job.
In fact, Ms. Cooper personally developed a number of professional tools and approaches that directly impact HCA workers’ success, including supportive approaches to housing, health, transportation and child care challenges.
For a company that prides itself on being a woman-owned, worker-owned model, it would be hard to imagine a better example to reflect the values and the commitment of the organization as it moves forward.
Rollout and Response
As part of the follow-up, we concentrated on Ms. Cooper’s personal story – in particular the fact that her family story of community commitment is one that goes back generations. Her grandmother, for example, was a well-known and highly-respected advocate for economic and social justice who served many years in the Pennsylvania Department of Education looking out for the interests of students.
Her mother, meanwhile, is a widely-respected community activist in her own right, was one of the original staff members and later became Executive Director of the Elizabeth Blackwell Health Center for Women.
In addition, her aunt is President of the Uptown Entertainment and Development Corporation in Philadelphia and has been working for years to restore and renovate this famous North Broad Street community venue.
All in all, it’s an impressive story about a very impressive family of community leaders.
The angle has led to one local radio interview appearance, with other opportunities in the works.
For healthcare communicators, the moral of the story is to think creatively. It may sometimes seem that personnel announcements are a necessary chore that simply need to be disseminated in a timely fashion.
It often pays to look deeper. Is there a more meaningful and relatable story that can be told that will advance the interests or the image of your organization? At the same time you’re sending a message internally, that a promotion or new hire is in fact newsworthy.
You might have to dig a little deeper, but very often the extra work will be worth the effort.